Home Credit( PL)

Bucket : Recovery Personal Loan Collection

• Collection of overdue loans
• Mode Of Collection is, Through appointing Field RM(Relationship Manager) for Every Group & Telecalling
• Skip tracing for customers shifted, or for address not found.
• We have a dedicated team who are skilled in skip tracing through various social networking platforms. We also are registered in Naukri, HP gas, Bharat gas ... for tracing.
• Collecting Overdue Emi and stabilising Group Account.
• Sharing Feedback for Groups for add on loan.
• Audit on Payment, Receipt, Telecalling & Field.
• Settlement of accounts through negotiation with customers.
• Serving legal notices to customer & having joint visits with Company Advocates.
• Data Entry.

Home Credit( PL)

Bucket : Pick Up

Activities : Payment collected from customer by routing through field executives for entire Mumbai region, within SLA (Service Level Adherence) of 48 hours, for request received through all touch points