Bucket : 0 – 30

Activities : Query Resolution

• Retention through win back
• Collection for post and pre barring customers.
• Product up selling.
• Base Management through Field (Referral) activity.
• Receipt and Payment Reconciliation.
• Data Entry

Bucket : 30 – 60

Activities : Dispute Resolution

• Retention through win back
• Collection of over dues
• Skip Tracing
• Service Migration
• Product up selling.
• Receipt and Payment Reconciliation.
• Data Entry.

Bucket : Pick Up

Activities : Payment collected from customer by routing through field executives for entire Mumbai region, within SLA (Service Level Adherence) of 48 hours, for request received through all touch points.

Bucket : Retention

Activities : Sim Delivery and sim swap.

• Document Pick up for service Migration.
• Retaining customer’s from field visit, not contactable through tele calling.
• Provisioning in customers account.
• SR (Service Request) management.
• Dispute / Query Resolution.
• Data Entry.

Bucket : Debt Recoveries

Activities : Skip Tracing through social websites and internet for high

• Value Accounts.
• Receipt and Payment Reconciliation.
• Collection of debt amount.
• Settlement of accounts through negotiation with customers.
• Serving Demand letters and legal notices to customer, also arranging customers to attend lok adalat and get the account settled amicably.
• Data Entry.

Airtel Sales

Activities : Cold Calling through Sales Executive for data collection.

• Lead Generation for Sim sale.
• Conducting Road Shows @ malls and Corporate Offices
• Acquisition Of Costumers Through Bio-Matric.
• Audit on CAF Form Collected.
• Bill Plan Explanation& Modification of Bill plan as per customer need, (Incas of huge quantum)
• Monitoring Payments For 3 Billing Cycle for avoiding Claw Back.