Vodafone/Idea

Portfolios handled:

Bucket : 90+ Collection

• Collection of debt amount from customers with 90+ ageing through field and tele calling.
• Raising IOM(Internal Office Memo ) For International Disputed on data and call charges, Further Negotiating & collecting settled amount& reactivating the Service.
• Raising shortfall as per the Format, On local dispute of call and data charges Further Negotiating & collecting settled amount & reactivating the Service.
• Diverting all the Disputed local customers to RHD (Retention Help Desk) for better bill plan as per their usage.
• Tracing customers in case of non contactablity on field and Telecalling.
• Recreating Permanent Deactivated Number.
• Receipt and Payment Reconciliation.
• Audit on Payment, Receipt, Telecalling & Field.
• Data Entry